Cancel a recurring payment
You can cancel a recurring service at any time.
With a RateCards account: open the service in your account and cancel it.
Checked out as a guest: ask the provider to cancel it. Providers can cancel any client's subscription from their dashboard. If you can't reach them, email support@ratecards.app with the date, the amount, and the last 4 digits of your card, and we'll help.
Cancelling stops future charges. It doesn't refund charges that have already been made.
Get a refund
RateCards processes the payment, but refunds are decided by the provider you paid. Each provider sets their own refund policy.
Message the provider in the app, or use the contact details on their profile. Most issues are sorted out this way.
If they agree, they issue the refund. It goes back to your original card, usually within a few business days.
If you can't reach them, email support@ratecards.app. We may be able to help, but we can't guarantee a refund. 8
Disputing the charge with your bank (a chargeback) should be a last resort. Contacting the provider is usually faster for everyone.
Problems with the work itself
Providers on RateCards are independent businesses. RateCards doesn't employ, vet, or guarantee them. 5 If something went seriously wrong, or a provider is breaking our rules, report it.