If a client's card is declined on a recurring charge — expired card, insufficient funds, or a bank block — Stripe automatically retries the payment over the following days, and your client is prompted to update their card.
What you'll see
You can check the subscription's status in your dashboard. Most failed payments clear on a retry without you having to do anything.
If the retries fail
If the payment keeps failing, the subscription may pause until your client adds a working payment method. You're only paid for charges that go through, so it's worth a quick message asking your client to update their card. You can also cancel the subscription from your dashboard anytime.
Preventing failed payments
The most common cause is an expired or replaced card. Ask recurring clients to keep their card details current.
Still stuck? Contact support@ratecards.app.