Quick fixes for the most common issues, and how to reach support.

  • Double-check the spelling: your profile lives at myratecards.com/a/yourname.
  • If they opened it inside Instagram, TikTok or another app, ask them to open it in their regular browser (Safari or Chrome) instead.

A payment failed

Most failures are on the card side: insufficient funds, an expired card, or the bank blocking an unfamiliar charge. Ask the client to retry or use another card. Failed recurring payments are retried automatically before the subscription is paused. See What happens if a recurring payment fails?

I haven't received a payout

Your first payout can take 7–14 days while Stripe verifies your account. After that, payouts typically arrive about 2 business days after a job is marked complete. See When and how often do I get paid? If it's been longer than that, contact support.

I can't sign in

  • Signed up with Google? Use Continue with Google rather than email and password.
  • Use Forgot password on the sign-in page to reset.
  • Still locked out? Email us from the address on the account.

Contact support

Support Assistant. Tap the headset icon in the lower-right corner of the platform to chat with the RateCards Automated Support Assistant. It answers from our help guides and resolves most questions.

Priority Support (Business plan). Tap the headset icon in the lower-right corner of the platform to chat directly with our Support Team. We aim to reply promptly.

Email support@ratecards.app with your account email and, if relevant, the client name, amount and date. We aim to reply within 1–2 business days.